Question 1

What is a virtual assistant and how can they help me?

Accepted Answer

Our Virtual Assistants provide essential support to our clients, handling an extensive range of tasks, including diary and inbox management, travel booking, and event organisation. By partnering with our VA services, not only can you delegate tasks but gain a reliable and dedicated ally in your professional endeavours.

Question 2

Do you offer free trials?

Accepted Answer

If you want to test the waters before signing up with one of our plans, we offer a no obligation one off free task. If you're happy with the work we produce, you can sign up from there!

Question 3

How do I communicate with my virtual assistant?

Accepted Answer

Whether you prefer email, Slack, Teams, or WhatsApp, we adapt to your chosen platform. With us, you have the freedom to set the tone and pace of the conversation, ensuring that communication is conducted according to your preferences.

Question 4

How quickly can I expect my tasks to be completed?

Accepted Answer

Our commitment to task completion is tailored to your specific needs. In any case, we will provide you with an estimated timeframe for each task, ensuring that the final outcome is well worth any wait.

Question 5

How do you ensure the security and confidentiality of my information?

Accepted Answer

As a registered entity with the Information Commissioner's Office (ICO) and in compliance with the General Data Protection Regulation (GDPR), we uphold data privacy best practices. You can trust that we handle your information with the utmost care, ensuring its security and confidentiality at all times.

Question 6

Can my virtual assistant work out of hours?

Accepted Answer

We aim to provide our services during standard business hours, ensuring we maintain importance around our team’s wellbeing and performance. With that being said, we understand there may be occasions when you require out of hours support. If this is the case, please let us know and we will do our best to accommodate your requirements.

Question 7

How do I change or cancel my subscription?

Accepted Answer

If you need to cancel your subscription, simply let us know. We strive to make the cancellation process hassle-free. Please keep in mind that we require one month's notice for cancellations. Please refer to our Terms and Conditions for more information.

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